Help center

How can we help?

Everything you need to get set up and into the loop. Most traders are journaling with a connected platform inside ten minutes, these guides cover that first session and everything around it.

Frequently asked

Can TraderLeveling place trades or touch my money?

No, by design. Platform connections are read-only, they can fetch your fills and nothing else. Interactive Brokers connects through a report-only Flex token, never your IBKR login. Nothing in the product routes orders, and the AI never tells you to take a trade; it's decision support, and that line is written into our terms.

Who owns my methodology?

You do, including everything the AI derives from it: your spec versions, setup dossiers, and distilled lessons. Your methodology is never shared with other users or used to coach anyone else. See the privacy policy for the full picture.

Why are the in-app charts delayed?

Chart data in the app is historical (delayed at least 24 hours) for exchange-licensing reasons. That's fine for what the app is for, reviewing, drilling, and premarket prep all run on completed bars. Your live trading stays on your broker's platform, where your real-time data already lives.

Which markets are supported?

Built first for self-directed futures traders, the platform connections (Tradovate, ProjectX firms, IBKR) are futures-centric. FX and crypto traders can journal fully via CSV import, and the System, Tape, and progression work the same.

What does it cost?

It's free while in early access, no card required. Pricing will be announced well before anything changes, and early traders will hear it first.

How do I get help from a human?

Email support@traderleveling.com, during early access, messages go straight to the founder.